
Guest Surveys
Understand guest expectations and experiences
Get the answers you need, when you need them with highly customisable pre-stay, in-stay, and post-stay guest feedback surveys.
- Automated, seamless feedback – Capture guest insights effortlessly through customisable surveys sent at the right time.
- More meaningful insights – Surveys are easy to complete, encouraging more guests to share their experiences.
- Actionable data – Understand guest sentiment, identify trends, and proactively enhance the guest experience.
Reputation Management
Never miss an online review
Quickly and easily monitor reviews collected from top review sites and displayed in one dashboard so you know what your guests are saying about you (and your competitors) online — no matter where they say it.
- All your reviews in one place – Centralise feedback from 40+ review sites & direct surveys for a complete reputation overview.
- Boost review volume & online rankings – Increase positive reviews on TripAdvisor and Google while addressing issues before they escalate.
- Respond faster & smarter – Stay on top of guest feedback with alerts, sentiment analysis, and AI-powered response tools.


AI-Powered Review Responses
Save time and improve guest engagement. AI can write polished, professional management responses to guest feedback in seconds. Find out more

Insights & Performance
Make informed decisions
Easily understand and interpret your guest feedback data so you can use your insights to make operational decisions that improve your guest experience, online ratings, and revenue.
- Make data-driven decisions – Visualise trends, benchmark performance, and track sentiment to improve guest satisfaction.
- Reports that help your team – Get digestible insights useful for all departments, from operations to marketing.
- Compare & stay ahead of competitors – Benchmark against industry peers to understand strengths, weaknesses, and opportunities.
WHAT OUR CLIENTS SAY...
Over the first six months of using GuestRevu, the platform has proven itself very useful in the first months to establish our online presence and improve the hostel in the early stages of opening
I found [the support] to be extremely helpful. I'm sure we're not the only property [you have], but with each call, and no matter what I asked, the response was 'Okay, let's try something different.’
We find GuestRevu an excellent platform to review and respond to all our guest feedback. This, combined with great customer service, means I would have no hesitation in recommending GuestRevu to other hotels and hospitality organisations.
I would highly recommend GuestRevu, as it truly allows you build that open bridge between management and customers, and get on a more personal level with the guests and see things in their eyes rather than a management standpoint.
Since implementing GuestRevu, our complaints have actually come down, because of the fact that we have so many repeat guests and now we can interact with them in much more detail.
From an internal point of view it's really powerful. We use it to inform our refurbishment programme, we understand by room type where the biggest issues are in certain bedrooms so we can focus our maintenance teams and our refurbishment into those specific areas.
An increasing number of guests are looking online to find out more about us before booking. Reviews are a hugely important marketing tool as well, providing first-hand customer accounts of our facilities, products and services.
There have been the smallest little things that if it weren't for GuestRevu we wouldn't have known about. We all get busy and we don't get to 500 rooms every single day, but now it's so easy to pinpoint where the guest stayed, and in which room.
Because our feedback is gaining more momentum, and because it’s so positive, it’s really having a dramatic effect on the staff. Staff members are trying to outdo each other in terms of performance, and ensuring that our guests leave the hotel with a huge smile on their faces.
All hoteliers need to listen to their guests and working with GuestRevu is a way of doing this quickly and easily. Not only do hoteliers get immediate feedback so we can find out where any action needs to be taken, but the guest is also encouraged to go one step further and add a review to Tripadvisor.
We live in a world where data is collected everywhere which can be analysed and give you all the answers to improve your business. You just have to ask the right questions! I think the pre and post-stay surveys in GuestRevu are an excellent way to gather some of this data.
It's very hard to understand what the guest is experiencing. Is what we're doing right? How can we grow from it? You need to see the basic side first. Before you can go extending and refurbishing, the basics have to be right. GuestRevu helped me to identify those basic problem areas.
The whole process from design, delivery and the collation of results were more than we could have expected giving us valuable feedback for us to move forward.
The most useful feature for us has been the alerts. With the volume of feedback we receive, it is important that we can easily find the urgent ones and respond quickly.
Managing our guest reviews and feedback has definitely helped us to improve the guest experience. It does obviously allow us to correct things when guests leave, but it also allows us to notice any patterns in guest feedback, so that we can focus on making those things right for the next guests coming in.
People are hesitant to book accommodation when there is no review score or not many reviews. A good review score is a boost to ABR [Average Bed Rate] as well,
By addressing some of the smaller issues, I definitely do think that's made a difference. We're more aware of what guests are thinking now because we have this review platform to look at everything so closely.
I can say firsthand that GuestRevu made such a positive difference to our online reputation. We thought we were in quite a good position, so we weren't sure that we needed it. But it gave us such a strong advantage against our competitors!
GuestRevu provides great insights along with personalised service that helps to achieve best results. We’ve been amazed how much information escaped our attention before. Thanks to GuestRevu we can now handle it effectively.
I do definitely think that GuestRevu has helped us get more reviews on Tripadvisor with a higher rating, and it has allowed us to encourage repeat business who are then going to leave maybe more reviews.
We go through all reviews now, the good ones as well as the bad ones. Wherever we fall down, we highlight it, and it reports straight to the relevant department so we can look at how we can make it better going forward.
All of the department heads use the system. This has allowed us to work better as a team, as everyone can see guest feedback and what steps are being taken to resolve or address any issues raised by guests.
If there is something guests are asking for, for example, introducing a breakfast buffet at Katherine, we can act on it. It’s helped us to listen to what guests are saying and then implement it.
We can add value in so many different ways as well as making ongoing operational improvements to standards and procedures to make sure that we get it right every single time. If you don't use it, then I would definitely say that you're missing out.
Absolutely fantastic! The excellent reports have saved us money far in excess of what we pay. We have a far quicker response time now to any weaknesses identified. This is certainly one of the best decisions we made.
This is probably the best guest feedback product on the market. Easy to use for our guests and staff. Support from the team is exceptional and always there when needed. We have now installed GuestRevu in all of our properties!
I guess what I probably didn't understand at the beginning was actually how well as agencies they [GuestRevu and For-Sight] would work together. And it's probably that collaboration that's given the real power in the data and information that we have
What GuestRevu has become to us at Breaffy House Resort is an integral management tool that is used daily, weekly and monthly. We would be lost without it. Since we started using it, the group has received twice as many Tripadvisor reviews through GuestRevu than through Tripadvisor alone, and overall, these reviews have a higher rating.
One of the key features of GuestRevu is the honest feedback from guests' stays with us. I think that's important for any business to make sure that what we're doing is right, and that we're doing those things right. If we're not, then what's wrong, and how can we fix it and grow?
It is important to us for our systems to be easy to use, reliable and to work well together. The teams at Guestline and GuestRevu work really well together and took the stress out of the transition for all of us.
We realised based on the amount of feedback we were getting that we actually have a lot more vegan and vegetarian customers than we previously thought. This has led us to offer vegan and vegetarian menus as standard and not just by pre-arrangement.
Since starting with GuestRevu, we've definitely noticed positive changes with the staff. Because we can actually bring the feedback back to the staff. They're getting mentioned, so I see a little bit of pride in them whenever they see their names mentioned, which is fantastic.
GuestRevu is very efficient, it summarises everything into a quick hotel overview showing you at a glimpse where you weaknesses and strengths are. We have received a wide range of valuable comments, and sincere inputs on how we can improve our property.
As I get the summaries, I can quickly send them to the GMs highlighting relevant actions, such as ‘check your reservations department this is what the guests have said’ or ‘there is an issue with cleaning so let's see what needs to happen’ or ‘we need to get a paint job done’
Not only is GuestRevu a great tool, it keeps evolving and growing, bring new and much needed functionality to our otherwise slow-to-adopt industry. It also helps greatly that team is incredibly responsive and continuously listen to our business needs.
We go through some very complicated segmentation modelling using the data through For-Sight and then combining that with the trends that we see through GuestRevu. Often we've got various different pieces of communication that are going out very personalised to lots of different groups of people.
I've now worked with GuestRevu across 4 different brands and assets. Reason why I keep coming back to them is power of their data analytic tools as well as unlimited opportunities of API. Whether it's PMS, CRM or just usual social channels - GuestRevu does it all.
When we meet with the business partner once a month to show them what is happening and meet with the team on the ground to go through what's happening at the hotel, part of those meetings is the GuestRevu report, where we can see what is needed in each property.
We're proactively approaching our guests to engage in a feedback form, that goes onto Tripadvisor, which enhances our reputation because we're getting more positive feedback. We're speaking to all of our guests rather than just a select few who are happy or dissatisfied.
We have worked with reputation management tools before and I would say that the setup with GuestRevu was by far the easiest. The connection with our PMS was easy to set up and synchronisation worked straight away. I believe the first emails went out the same day
GuestRevu provides us with intel directly from our customers, which is invaluable. We are able to drill down to each and every comment to really get to the crux of what the guest experienced, and deal with it in the right way.
GuestRevu has completely changed the way we manage our business from the way we interact with our guests to how we market, plan for the future and how we develop our business with our guests in mind.
You have to accept that quality is whatever the guest defines as quality. If they need a hundred TV channels, then they need a hundred TV channels. Analysing guest feedback helps us understand this and make the necessary adjustments.
The volumes of feedback you get are vast, so I need to get a summary of it on a dashboard, where it collects everything in one place so I don't have to go onto Tripadvisor and see what guests are saying there, Booking.com and Google etc. – it's all just here.
The best tool that we have with GuestRevu is the monthly management report where you get to see the good, the bad and the ugly, and it's that that helps you manage your hotel, because if you see a reoccurring theme from guests you've got to react on it, both positive and negative.
Our guest feedback is at an all-time high and by getting this honest and clear feedback we have been able to raise our standards and respond quickly to any issues that may arise. I see us having a long relationship with GuestRevu.
Through GuestRevu’s monthly management reports, we were able to drill down within the report to see departments, and sections within the departments, that were performing well and performing negatively
We work with Guestline, and bringing on GuestRevu, they were able to integrate that into the system. It was vital to us because it saved us a lot of time, and all the manual work was taken out of it. The emails were sent out automatically, and still are, and the reviews then just came pouring in.
Guests experience your hotel in ways that you, as a manager, may not be able to experience and therefore blindsided on certain things.
I could adjust the questionnaire to get the answers back that I needed to make the right decisions about running the business.
GuestRevu gave the group a dashboard where they could benchmark the various hotels against each other. That capability to see who's doing well and who's not, who's got a good food and beverage operation, versus who's got a good housekeeping operation, really helped us in terms of fine-tuning our group operations.
At the moment we mostly use GuestRevu at a management level. I like the clean interface, I also like the comprehensive export which can be used in BI tools. The reception staff responds to reviews through the platform, as it’s sometimes just easier to stay on one platform and respond to all the reviews there.
We all think we know our businesses, but we rarely get to experience them from the guest's point of view. Gaining feedback quickly and efficiently is an essential part of hotelkeeping.
As a marketeer, data and information is everything, and understanding how consumers behave, what they're looking for, what their needs are is really really important.
I think that any other property who wants to stay ahead of the game, and at the forefront of technology should implement GuestRevu. Because they may be happy with their position at the minute, but it definitely can benefit them, and make their position a lot stronger.
What I have noticed is that before a review hits the public domain now we are aware of it because of GuestRevu. Then the guest relations manager or GM can give the guest a direct call to understand what actually happened. This has really eased the bad reviews.
It’s not me, it's not the hotel manager, it’s not someone within our business talking about it; it's actually a guest giving you real-time feedback to say, ‘this could be better’ and I think quite often that gets a better response from the staff than actually us pointing it out ourselves.
It couldn't have been easier to adopt GuestRevu at Portmeirion! The whole process was seamless and as soon as we were live with the new system, we started receiving feedback - which was very exciting!

Guest intelligence
Improve your experience where it matters most to guests

Competitor intelligence
Identify your competitors' strengths and weaknesses

Property intelligence
Make smarter choices to improve your revenue
Features

All your online reviews in one place
Save time and know what your guests are saying about you publicly by having online reviews from multiple sources collected and analysed in your GuestRevu account

Caring support
Our support team is here for you no matter how big or small the issue. Contact them via phone, email or online chat

Set different date ranges
View and analyse your property's performance over a week, month, quarter or custom time period

Respond to reviews
Save time responding to your online reviews with one-click respond at source button and a management response starter template

Integrations
Reduce your workload by sending surveys automatically after checkout with Property Management System (PMS) integration, and use your data across your tech stack with customer relationship management (CRM) and other hotel software integrations

Group Property data
Monitor the scores that guests give to different areas of service at each property to optimise your group operations, and compare performance across your whole group or subsets of properties

Regular email reports
Get insights based on your data to see where you’re exceeding expectations and what still needs to be improved delivered to your inbox weekly or monthly

Tripadvisor integration
Our Platinum Partnership means guests can easily publish reviews straight to Tripadvisor from an integrated section in your surveys without having to log in or even be a member

Google Reviews integration
Increase review volume on Google and positively impact search rankings by encouraging guests to go straight from your survey to Google Reviews

Custom Branded surveys
Customisable surveys adhere to your brand's look and feel, while asking the questions your business needs answers to

Smart survey logic
Dynamic smart surveys ask relevant questions based on guests' prior answers to drill down to the heart of your guests' experiences

Unlimited users
Give as many team members as you like access to whichever parts of GuestRevu you choose so they can get the information and insights that they need without compromising your account’s security

Customisable alerts
Receive alerts for feedback that meet criteria you set on a range of triggers, including high or low scores, booking source, guest demographic and more

Convenient reporting
Access in-depth guest intelligence reports online at any time, so you can slice and dice your data to identify actionable insights for your next project or meeting

Easy-to-use dashboard
Easily track your guest feedback and reviews over time, gauge guest sentiment and monitor important scores and KPIs right on your dashboard

Advanced filtering
View the data that’s most valuable to you. Segment your data by date range, room type, review source, sentiment and more, and your filter preferences will reflect throughout the app

Competitor data
Benchmark your property against your chosen competitors and dig into the details of what sets your property apart

Sentiment analysis
See at a glance how many of your guests left positive, negative or neutral reviews online, and dig into the semantics of your reviews to understand what keywords appear most often and in what context

Multi-language surveys
Let guests choose which language to view your surveys in so guest insights don’t get lost in translation

Multiple surveys
Send pre-stay surveys make guests' stays even better, in-stay surveys to check you have met expectations while they are still with you, or send different surveys depending on stay length, room number or type, activities engaged in, or any combination of factors captured by your PMS

Guest Review History
Personalise your guests’ experiences on property with the help of guest profiles that associate reviews with specific guests and allow preferences to easily be recorded for future reference

Track milestones
Visualise the impact of changes at your property on guest experience by placing custom milestone markers on time-based reports

Set targets
Maintain a high standard of customer satisfaction by assigning targets that you would like to see your primary service and GuestRevu ratings reach and exceed

Any-time surveys
Ask for feedback when where and how it works for you and your guests with any-time surveys that can be accessed via a link (in emails or on your website), on a guest's own device via QR codes (printed on menus or placed in rooms), or on a tablet pre-configured with your survey (at a kiosk near reception)

Service tickets
Quickly and easily create tasks, assign them to staff members, keep track of priorities and monitor performance

Primary service ratings
Discover areas where you over- and underperforming, like room quality, staff service and cleanliness

Default survey
A pre-built survey with the most important questions to ask your guests, created using the best practices we have learnt from sending out over a million surveys

Instant notifications
Receive an email as soon as a guest responds to a survey or an online review is posted